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Please remember that many problems are solved by rebooting your machine. If your problem is of a technical nature, please logout, switch your machine off and on again before going any further. Please also note that changes made by you or administrators will take time to be effective. If you are waiting for content to be approved please allow 4 hours before contacting us. Due to caching, other changes on site (search results, selecting primary media) may take up to 30 minutes to be in effect. Please read our help pages thoroughly prior to contacting us with your questions. If your query is answered within the help files you will not receive a response.

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Need to change your password? Tell us what youwould like you new password to be and we will change it for you. Chat room says `username in use`? Make sure you LOG OUT of chat, don`t just close the window, or you must wait 30 minutes to be timed out. Can`t see any chat happening? The first time you go into the chatroom it downloads a java applet for you. If you just get grey boxes and cannot see any chat activity it may be because your java is too old. Click here to upgrade your java. Problems viewing videos? Please check you have the minimum system requirements to watch member videos. Have a complaint about another member? Please supply us with full details of the problem so that we can help you.